FAQ'S

Yes, we do! We offer wholesale pricing for businesses interested in purchasing our pet products in larger quantities. Our wholesale program is designed to cater to your specific needs.

Ordering wholesale offers several benefits, including competitive pricing for larger quantities, access to a wide range of products, and personalised assistance from our wholesale team to ensure your needs are met.

Placing a wholesale order is easy. You can contact our wholesale team directly at info@petzpal.com.au. Provide your business details and the products you're interested in, and our team will get in touch with you promptly.

We accept various payment methods, including major credit cards and PayPal. Your payment information is securely processed to ensure your data's safety.

Ordering is easy! Simply browse our products, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is placed, you'll receive a confirmation email.

You can contact our customer care team through email at info@petzpal.com.au We're here to assist you with any questions or concerns.

Yes, we offer international shipping to many countries. During checkout, you'll be able to see if we ship to your destination. Please note that international orders may be subject to customs fees and duties.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

We process orders promptly, but if you need to make changes or cancel an order, please contact our customer care team as soon as possible. We'll do our best to assist you.

We offer a 30-day exchange policy for unused items. If you receive a damaged or defective item, we provide a full refund. For detailed information, please refer to our Return and Exchange Policy.